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Why Indecomm
Technology has always been a key differentiator for Indecomm. Indecomm’s approach to delivering value begins with the reengineering of business processes to remove inefficiencies. While redefining processes, Indecomm does a detailed analysis of the pain points including error prone and tedious tasks. We use relevant technologies to automate repetitive tasks and streamline the processes. Indecomm’s familiarity with the client context helps with the speedy ramp up of operations. It also aids in providing clients with qualified and skilled resources for their engagement. Additionally, the domain expertise of the company is a key differentiator providing for smooth and quick migration, and seamless service delivery from offshore delivery centers. Indecomm has created centers of excellence for key focus areas such as mortgage, banking and payment processing to explore continuously means for process improvements. These centers of excellence incorporate industry best practices, apart from tracking the latest research to devise means for continuous improvements. Indecomm’s BCP spans hardware, software, facilities, people and communication links. We have teams on stand-by to ensure the necessary support if there is a crisis. Indecomm has five facilities, spread across three cities, including a dedicated remote data center. We have equipped all our facilities with the necessary back up infrastructure, which includes communication links and power generation. We ensure continuity of the client business processes by enabling seamless transition across facilities. Indecomm has world-class delivery centers across Bangalore, Mysore and Chennai in India, apart from its onsite delivery centers in Louisville and New Jersey, USA. The offshore delivery centers, with a combined capacity of 1400 FTE’s, are equipped with sophisticated technology and communications infrastructure. Indecomm’s hybrid “Onsite – Onshore – Offshore” delivery model addresses effectively the various pain points typically faced in offshoring. Indecomm also has specialized COE’s (Center of Excellence), set up for key industry segments such as mortgage banking and remittance processing. The COE’s incorporate industry best practices in the respective domains for excellence in execution. They also perform on going research for continuous improvement.
Indecomm follows stringent quality control processes, based on internationally accepted frameworks such as Six Sigma, ISO 9001-2000 and the BS 7799 security standards. Central to the quality initiatives at Indecomm, is the “Quality Management System” (QMS), followed across the company. A senior management representative is responsible for quality at Indecomm. A team of quality experts, dedicated to each client engagement, aids the Quality Head. The objectives of the QMS are threefold. It aims at identifying the potential issue, followed by an analysis and improvement of processes and finally leading to transition support. Indecomm follows robust procedures to ensure standards in data protection and information security that are at par with the best in the world. We employ comprehensive security frameworks, based on the BS7799 standards, across the organization. All our facilities are BS7799 certified. Apart from the rigorous security standards defined by BS 7799, Indecomm also subscribes to multiple data protection and information security standards and needs including SAS 70, Sarbanes Oxley, HIPAA, and GLBA. The different business processes and client engagements at Indecomm comply with SAS 70 certifications and Six Sigma methodologies. One of the cornerstones of Indecomm’s Quality Management System is the transparency that it affords across client engagements. Indecomm’s delivery platform provides sophisticated reporting that gives clients a detailed picture of the status of their work at any stage of execution. We provide our clients with 24X7 access to engagement status through an extranet resulting in increased client comfort. The platform provides batch status, production and exception reporting. It also has audit trails and automated quality assessment and drill downs for clients. Using drill downs, clients can view the status of their process at the lowest level. The following are some of the reporting capabilities available off the dashboard made available for each client engagement. |
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