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"Indecomm helped us by providing solutions to support remittance processing and electronic check clearing services. Their effort resulted in significant reduction in people & operational costs; the solution also helped us reach out to new markets & clients." Business Manager, Cash Management, Leading European Bank |
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| Partnering with Indecomm Global Services, enables a leading MNC bank to streamline operations and improve operational efficiencies Our Client Our client is a leading US third-party account fulfillment services provider. The client is the preferred vendor for the credit card division of one of the largest financial services companies in the world. Business Challenge The credit card division of the bank was aggressive in its marketing efforts, and frequently introduced new schemes. The client was facing pressures in adhering to the stiff turnaround time (four hours) specified by the bank. Owing to the aggressive marketing efforts of the bank, our client had to process multiple application forms using different business rules. The client approached Indecomm to explore a partnership, to ensure timely delivery for high transaction volumes across a wide range of application forms. The Indecomm approach Given the unpredictability in volumes, and the complexities in carrying out the process manually, the Indecomm team developed an automated delivery platform employing relevant imaging and workflow technologies to meet the client needs.
Outcome The client's expectations were more than met through the technology enabled delivery platform. This technology-centered approach reduced the manual intervention in the process, providing flexibility to the client to scale at short notice. The transactions handled by Indecomm have ramped up 200% since the start of the engagement. Indecomm also processes over 115 types of forms for the client.
The key benefits delivered by Indecomm's technology enabled model include: Leading European Bank benefits from Indecomm's Lock Box Solutions "Indecomm helped us by providing solutions to support remittance processing and electronic check clearing services at an incredibly low cost and in a relatively short time frame. The quality and delivery from Indecomm have been consistent and outstanding. Their effort resulted in significant reduction in people and operational costs; the solution also helped us reach out to new markets and clients." - Business Manager, Cash Management Our Client Our client is one of the world's leading international financial service providers with over € 800 billion in assets, over 65,000 employees, and a presence in over 74 countries. Business Challenge The client, given the global nature of operations and huge volumes, required a comprehensive lock box cash management solution. The solution had to be flexible to handle transactions in branches across different countries. Additionally, the solution had to be scalable to handle anticipated growth while ensuring improved service levels and accuracy in processing. The Indecomm Approach Indecomm's multidisciplinary core team comprising domain, process and technology consultants conducted a detailed study of the client's: With the client requirements comprehensively mapped, Indecomm's technology team came up with an advanced payment processing solution employing leading edge imaging and workflow technologies. The solution catered to all the client's requirements and, at the same time, ensured scalability to support the existing and expected volume of transactions. Outcome Indecomm's in-depth domain knowledge, combined with its expertise in leading edge imaging and workflow technologies, enabled Indecomm to articulate the client requirements with precision. The solution developed comprehensively addressed all the requirements of the client. The robustness, accuracy and cost-effectiveness of the solution benefited the client immensely and today, the solution is installed across client locations globally.
The key benefits that Indecomm's technology enabled model delivered to the client included: |
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