Indecomm is an ISO9001:2000 certified company that employs comprehensive security frameworks, based on the BS7799 standards, across the organization. All our facilities are BS7799 certified. Apart from the rigorous security standards defined by BS 7799, we also subscribe to multiple data protection, information security standards and regulations including SAS 70, Sarbanes Oxley, HIPAA, and GLBA. The different business processes and client engagements at Indecomm comply with SAS 70 certifications and Six Sigma methodologies. Indecomm’s Quality Management System affords transparency across all client engagements. Our delivery platform provides clients with 24X7 access to engagement status through an extranet ensuring increased client comfort. The platforms also have audit trails and automated quality assessment and drill downs for clients. Using drill downs, clients can view the status of their process at the most detailed level. Further, as part of the quality assurance (QA) process, the internal QA team analyzes errors, groups them in relevant categories and assigns them to the staff working on the process. Indecomm has established processes to generate and share MIS reports regularly with the clients.
Quality reports include:
- Volume, Accuracy, TAT and variance trends analysis
- Detailed defect breakdown, Pareto and root cause analysis
- Process improvement measures to eliminate and prevent defect
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"Indecomm’s ability to reengineer processes is fantastic. We are pleased to be associated with Indecomm in addressing the process optimization thereby delivering real value to customers"
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