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"Indecomm Global Services has been adjudged an emerging star at TiEcon 2005, the world's largest conference for entrepreneurs" TiEcon, TiE Silicon Valley’s flagship annual event Read More ›› |
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| Boosting Productivity: Indecomm applied Six Sigma methodology for a leading document recording company Client Our client is a leading provider of real estate document recording solutions based in the USA. The company provides paper based recording and e-recording services to the US mortgage industry; for lenders, vendor managers, the title industry and the legal community. With over twenty years’ experience, the company’s footprint covers more than 3800 jurisdictions nationwide. Business Context Our client was known for delivering above industry standard performance in document tracking, recording rejects and document delivery. However, they were seeking to reduce the quantum of recorded rejects further as that would provide a boost to staff productivity. Better quality would also result in competitiveness, given that rework resulted in higher costs, which could be avoided. Genesis of partnership In the past, the partnership with Indecomm had been in the realm of processing lien release documents and MOM registrations. When the senior management of the client firm visited Indecomm’s delivery operations in India, they had a first hand experience of Indecomm’s focus on business excellence and expertise in six sigma process improvement techniques. This led them to utilize Indecomm’s services to improve a core aspect of their business – the quality control of the recording process. LandAmerica chose Indecomm, their existing partner to create the offshore hub, based on the latter’s track record with them. Indecomm had to ensure that every policy sold by an agent, and the premium received through such sale, was accounted for. The Indecomm Approach After a detailed study, Indecomm identified processes that offered maximum leverage to the client. Quality in these processes had to be improved and made consistent. Indecomm’s Business Excellence team decided to use the Six Sigma DMAIC methodology and put an expert team together. A Six Sigma Black Belt was deployed on site, another offsite and a Yellow Belt deployed offshore. The team studied the client process in depth. Root cause analysis yielded necessary improvement actions in the workflow. Processes were set in place to address the issues and the entire exercise was completed in eight weeks.  Engagement Outcome “I am very happy with the Improvement Actions specified and the completion of the Define, Measure and Analyze phase.” - Project Sponsor (Director IT) |
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