Resources - Case Studies

Mortgage & Insurance
Leading provider of Title services benefits from Indecomm's technology enabled delivery model

To streamline operations, all transaction information of the client are entered and the resultant information indexed and uploaded to a centralized database. Given the high transaction volumes, however, the client soon began facing huge indexing needs, resulting in significant drop in efficiencies. The technology team at Indecomm developed a sophisticated application using which, agents could capture the key information fields accurately.

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The challenge posed by the client ranged from a need for a total transformation of its paper intensive business to reengineering the processes so that the inefficiencies inherent in them could be done away with. The Indecomm team conceptualized a technology-based delivery platform that would address all of the requirements of the client. This platform was then delivered by the Indecomm in-house technology team, together with dash boards that gave the client total and real time access to, and control over, the floor activities performed offshore

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Cards & Payments
A leading retail services provider benefits from Indecomm's solutions

Indecomm's solution has improved the client's execution capabilities and achieved quality as well as response time improvements. The client continues to use Indecomm's services and Indecomm is the preferred partner.

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Indecomm's technology enabled delivery model enabled the client achieve the much-needed scalability while ensuring greater accuracy in executing the client business processes. The platform also provided increased client transparency by giving real time updates on the status of their business processes.

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The client, given the global nature of operations and enormous volumes, required a comprehensive lock box cash management solution flexible enough to handle transactions in branches across different countries. The solution had to be scalable to handle anticipated growth while ensuring improved service levels and accuracy in processing. Indecomm’s technology team came up with an advanced payment processing solution employing leading edge imaging and workflow technologies that met all of the client’s requirements and at the same time ensuring that the solution was scalable to support the existing and expected volume of transactions.

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Healthcare & Benefits
Broker services agency re-defines operational efficiencies by partnering with Indecomm

Catering to over 15,000 brokers and employers, the client needed to provide customized solutions to partners regularly. Despite the criticality of the business function, the client was performing a major part of the workflow manually. This hampered the efficiency and accuracy of the process. Indecomm’s multidisciplinary teams, comprising domain experts and technology specialists, developed a sophisticated technology platform to carry out the key tasks in the process.

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The Indecomm team conducted a detailed study of the client's process to understand the key challenges and pain points. After understanding the client's needs, Indecomm's technology team came up with a technology based delivery platform to streamline the process, ensure better turnaround time, reduce backlogs within the stipulated time, and offer comprehensive MIS reporting.

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"Indecomm Global Services has been adjudged an emerging star at TiEcon 2005, the world's largest conference for entrepreneurs"

TiEcon, TiE Silicon Valley’s flagship annual event