Business Process Services - Payments

The financial services industry outsources for two main reasons - cost rationalization and quality improvement. Given the large transaction volumes and reliance on rule-set processes in the industry, there can be significant benefits from outsourcing its large volume business processes. Being one of the earliest adopters of outsourcing, progressive corporations in this industry have already seen the benefits of handing over entire processes to third parties.

Not surprisingly, the banking and financial services industry is a key focus area for Indecomm Global Services. We combine deep domain knowledge, comprehensive industry experience, and technology expertise to offer solutions that help organizations realize their objectives of lowering costs while improving quality.

Indecomm has an outstanding track record of providing services to leading banks and third-party agencies in many countries. A deep understanding of item processing, the ability to handle large volume transactions, and use of a sophisticated technology-enabled service delivery platforms has made Indecomm the preferred partner of many global corporations.

Remittance Processing

Indecomm offers the entire range of remittance processing services including cash management, check processing, electronic payment processing and retail and wholesale lockbox processing. Our clients have benefited from our Pay Loc Pro solution - a next generation digital automated form processing solution for cash management/ remittance processing. The highlight of Indecomm’s remittance solutions is “Pay Loc Pro”, a sophisticated cash management and next generation automated form processing platform that can handle check and over-the- counter payments by cash or voucher. Pay Loc Pro employs advanced digital imaging and ICR / OCR data recognition technologies and has in-built validation systems to ensure data integrity. Also, it combines high-speed forms recognition, complex processing rules and sophisticated handling of exceptions, while maintaining the highest levels of quality. The multiple checks and multi level security features inherent in the Pay Loc Pro make it the ideal choice for a remittance processing solution. In addition, “Pay Loc Pro” is a cost-effective, scalable open-ended solution that that can be customized to our clients’ specific needs.

The Indecomm Advantage

• Adherence to stringent SLAs on turnaround time

• Remittance processing solution to handle both retail and wholesale payments at 20% of the cost of comparable solutions

• Reduction in customer query response time and processing costs - companies can achieve significant cost reductions of up to 35 - 40%

• Scalable solutions – both from the volume and type of forms perspective

• Comprehensive online MIS reporting

• Increased end-customer satisfaction

Credit Card Processing

Indecomm offers comprehensive credit card processing and remittance processing services to banks and financial services organizations.

Indecomm's services include:

• Account fulfillment
• Payment processing services
• Customer query handling – both structured and unstructured data
• Merchant services

Using a technology enabled platform, we can handle various forms with ease. For one of our clients in the credit card industry, we work with 115 different forms. Our team rolls out newly added forms for production within 24 hours.

Indecomm’s technology enabled delivery model enables clients improve their efficiencies and customer service quality levels dramatically. For one of our clients, the credit card division of a MNC bank, we delivered significant improvements in the customer query resolution process and time. The Indecomm solution also provided comprehensive MIS reporting for the top management of the client.

For more information on our suite of services, contact us at marketing@indecommglobal.com